ma71 Frequently Asked Questions

Creating a ma71 account takes less than two minutes. Visit ma71.org, click the registration button, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. Once submitted, your account is activated immediately and you can make your first deposit right away via bKash, Nagad, or Rocket.

ma71 requires a government-issued photo ID for KYC verification — a valid National ID card (NID), passport, or driving licence are all accepted. You will also need to provide a selfie holding the document. KYC is mandatory before processing any withdrawal request and typically completes within 24 hours of document submission.

To reset your ma71 password, click the 'Forgot Password' link on the login page and enter the mobile number linked to your account. You will receive an OTP (one-time password) via SMS. Enter the OTP, then set a new secure password. If you no longer have access to your registered mobile number, contact our 24/7 live support team to verify your identity and regain access.

No. ma71 strictly allows only one account per player. Duplicate accounts are detected automatically during KYC verification and are subject to immediate suspension. If you have accidentally created a second account, contact support immediately so one can be closed without penalty. Operating multiple accounts is a violation of ma71's Terms and Conditions.

To permanently close your ma71 account, contact our support team via live chat and request account closure. Before closing, any remaining balance will be processed for withdrawal to your verified payment method. Once closed, your account cannot be reopened. If you are closing due to gambling concerns, we recommend speaking to our responsible gaming team first about self-exclusion options.

ma71 supports instant deposits via bKash, Nagad, Rocket, and Upay — the four most widely used mobile financial services in Bangladesh. Bank transfers from Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, and Sonali Bank are also accepted. All deposit methods are processed instantly or within a few minutes. There are no deposit fees charged by ma71.

bKash deposits on ma71 are credited instantly in almost all cases — typically within 30 seconds of completing the payment. If your deposit has not appeared after 5 minutes, check that you used the correct ma71 merchant number and that the transaction was completed successfully in your bKash app. Contact live support with your bKash transaction ID if the issue persists.

The minimum withdrawal amount on ma71 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or bank transfer. KYC verification must be completed before any withdrawal is processed. Most withdrawals are completed within 1-3 hours during business hours; some may take up to 24 hours.

ma71 does not charge any fees on withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket) may apply their standard transaction fees when receiving a transfer. We recommend checking your provider's current fee schedule. Bank transfers may also be subject to standard bank processing fees set by your bank.

Withdrawal delays on ma71 are most commonly caused by pending KYC verification, an active wagering requirement on a bonus, or a high volume of requests during peak periods. Ensure your KYC is fully approved and that any bonus rollover condition is met before requesting a withdrawal. If your request has been pending for more than 24 hours, contact our support team with your withdrawal reference number.

ma71 offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, individual team totals, and in-play live betting. Odds are updated in real time throughout each match.

Yes, ma71 is fully optimised for mobile play on both Android and iOS devices. You can access all games — including cricket betting, slots, and live casino — directly through your phone's web browser without needing to download any app. The mobile site is designed for Bangladesh's most popular handsets and works smoothly on standard 4G connections.

Yes, all games on ma71 use certified RNG (Random Number Generator) technology to ensure completely fair and unpredictable outcomes. Our games are provided by globally recognised software studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, all of which are independently audited for fair play. ma71 is committed to transparent, honest gaming for every player in Bangladesh.

RTP (Return to Player) is the percentage of all wagered money a slot game pays back to players over time. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average. Most ma71 slots from Pragmatic Play and other top providers carry RTPs between 94% and 97%. RTP figures are displayed in each game's information panel.

ma71 offers a generous welcome bonus to all new players who register and make their first deposit. The bonus is credited to your account automatically after your qualifying deposit clears. Full details of the current welcome bonus offer — including the minimum deposit amount and any applicable wagering requirements — are displayed on the promotions section of the ma71 platform.

A wagering requirement (also called a rollover) is the number of times you must bet your bonus amount before you can withdraw any winnings generated from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus funds become withdrawable. Wagering requirements on ma71 apply only to bonus money, not to your original deposit.

Yes, ma71 bonuses and free spins carry an expiry period from the date they are credited to your account. If the wagering requirement is not completed within the validity window, the bonus and any associated winnings will be removed automatically. The expiry date for each active bonus is shown in your account's bonus section. Always check the promotion terms before claiming.

In most cases, yes — ma71's welcome bonus can be used across eligible sports betting markets, including cricket. However, certain promotional bonuses are specific to casino games or slots only. Always check the individual promotion's terms and conditions to confirm which games and markets count towards clearing the wagering requirement. Cricket bets at odds below a specified minimum may not contribute fully.

ma71 is a safe and reliable platform that uses SSL encryption to protect all player data and financial transactions. The platform operates with internationally recognised fair play certification for its game library. ma71 is designed specifically for the Bangladesh market and supports local payment methods including bKash, Nagad, and Rocket. Players should ensure they meet the 21+ age requirement before registering.

The minimum age to register and play on ma71 is 21 years old. This applies to all players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and all other cities. Age is verified during KYC. Any account found to belong to a player under 21 will be permanently closed and any deposits will be returned, less any bonus winnings generated.

To set a deposit limit on your ma71 account, contact our support team via live chat and request your preferred daily, weekly, or monthly limit. Deposit limit reductions take effect immediately. Increases are subject to a cooling-off period to ensure the change is a considered decision. Setting a deposit limit is a free, confidential responsible gaming tool available to all ma71 players.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion from ma71 at any time by contacting our responsible gaming support team via live chat. Self-exclusion periods of 6 months, 1 year, 2 years, or 5 years are available. During self-exclusion your account is fully suspended and cannot be reactivated before the period ends. We take all self-exclusion requests seriously and act on them immediately.